I am a usability and user experience researcher with fifteen years’ experience in academia and industry. I currently am a usability researcher at AT&T for the Mobile Experience team. Previously I conducted usability and customer satisfaction research at The Home Depot, where I completed over 110 research projects for websites, tablet, mobile, and apps that aided in increased revenue, conversion, and satisfaction. I taught usability, digital media composition & rhetoric, research, and technical communication at Georgia State University. I have written and spoken extensively on the topics of usability, digital media, and research, including several peer reviewed journal articles and chapters, over 50 conference presentations, and in this, my blog and podcast Screen Space.
I received a Ph.D. from Texas Tech University in Technical Communication and Rhetoric in 2004. In my dissertation, Exploring User/Webtext Interactions: A Feminist Examination of Gender and Sex Differences in Web Use, I examined sex and gender differences in how people use web sites, including browsing, searching, and navigating methods. I also received a MS in Technical Communication and a BS in Communication from Rensselaer Polytechnic Institute.